WEB POLICY
House of Norway has offered the latest in Scandinavian and Contemporary
furnishings for your home and office for over 23 years. Furniture that
is not only comfortable and stylish, but designs that have a strong following
and reputation for innovation and functionality from the best designers
and manufacturers throughout the world. We invite you to visit our 30,000
sq. ft. showroom located in Fairfield, New Jersey. Since we are importing
directly from the manufacturers, you are also going to find the best value
combined with our exceptional service. Our web site is only a taste of
what we have available. Visit our store where you can browse the fabric
or leather options, look at finish samples and check out our quality for
yourself. Contact us for more information.
If you want to confirm a price or have further questions, let us know.
You can contact us at the phone number below or via e-mail.
Your House of Norway purchases are normally delivered in our own trucks
within in a radius of 250 miles of our store (although we have been seen
delivering merchandise from Maine to Florida). For some items, shipping
is possible. Contact us for more information.
Policies
The following policies explain our policies and procedures as they relate
to your potential order.
Pricing Policy
Prices are quoted in US dollars and are intended for US customers only.
We reserve the right to correct pricing errors without notice.
Process, Prices, and Discounts
We buy products directly from our selected group of manufacturers. 50%
of the total order amount (including shipping and tax) is due at order
placement. The remaining 50% is due when the products are ready for delivery
or at the time of picking up your order.
Payment Methods
We accept all major credit cards, which typically process within 24 hours
of order placement. Merchandise cannot be held without payment. Prices
are subject to change until you have received an Order Acceptance from
House of Norway. Title of the goods does not pass to you, the customer,
until payment is received in full.
Shipping and Delivery
Your House of Norway purchases are normally delivered in our own trucks
within in a radius of 250 miles of our store (although we have been seen
delivering merchandise from Maine to Florida). Our standard delivery method
includes an appointment for delivery, unpacking and delivery inside, and
removal of all packing material. When it is necessary, the delivery crew
will also install or assemble the furniture for you. For some items, domestic
shipping is possible. Contact us for more information.
Order Status and Tracking
To check the status of your order, please call customer service at 973-227-3367.
Make sure you have your order number when you call.
Returns/Complaints/Damaged Goods
It is very important that you are there to personally receive and approve
the product when it arrives at your home to make sure that it is complete;
the accompanying paperwork is in order; and that the items are undamaged.
In exceptional circumstances, a product may arrive suffering minor wear
and tear from the shipping process. Please note that you must report the
damage immediately upon delivery by noting it on the Bill of Lading and
contacting the House of Norway Hotline at 973-227-3367. House of Norway
will not be held responsible for any damage not reported at the time of
delivery.
Cancellation Policy
We will attempt to cancel any unshipped order, provided you notify us
within 24 hours of placing your order. Please call 973-227-3367 for order
cancellation. We reserve the right to cancel items ordered or an entire
order for any reason whatsoever and will refund the full price paid for
each cancelled item. In such circumstances we will endeavor to contact
you without delay to explain why a cancellation was necessary.
Warranties
House of Norway takes pride in the products and services it offers. We
carefully advise you of the manufacturer's reputation, quality, and design,
but the actual choice and selection is your responsibility. Although we
cannot guarantee your pleasure in your selection, we warrant that all
merchandise will be delivered in a condition that meets standards set
by the manufacturer. Manufacturers do not guarantee fabrics or leather
against wear or color-fastness, nor do manufacturers typically assume
responsibility for defects past one year from the manufacturers' invoice
date.
Privacy Policy
This Privacy Policy explains House of Norway's policy regarding the privacy
of information supplied by users or collected by us from users of this
House of Norway Site. Because we want to build users trust and confidence
in this web site, we want to disclose our privacy practices. Since this
policy may change over time as we modify or expand our services, we suggest
that you check back from time to time in order understand how we treat
your information.
What personally identifiable information is collected: This web site's
various registration forms require users to give us contact information
(such as name, address and e-mail address). We may collect certain other
information, such as demographic information and responses to market surveys
during the registration process. In addition, when purchasing products,
programs and services through this web site, we will collect financial
information, such as credit card information.
Not all information is required to be provided (required items will be
clearly noted), but if you should choose to withhold any requested information,
you may not be eligible to participate in or receive full benefit from
all products, programs and services on the web site.
In addition, when you purchase products, programs and services, we may
collect financial information from you (such as credit card numbers).
We also use your internet protocol ("IP") address to help diagnose
problems with our server, and to administer our web site. Your IP address
is also used to help identify you and your shopping cart and to gather
broad demographic information
How information is used and with whom it is shared: We use your personally
identifiable information to enhance this web site and to personalize your
experience. We will not sell your information to third parties.
Cookies: "Cookies" are an industry standard practice
of placing a file or identifying "marker" on a user's computer
for identification and personalization purposes. Our site may use cookies
to keep track of your shopping cart and your identity when you use our
site. Our cookies do not have the capability of "stealing" information
from your hard drive. You are not required to accept cookies. However,
certain functionality of this web site may not work properly (if at all)
if you reject cookies.
Third parties: This site contains links to other sites.
We are not responsible for the privacy practices or the contents of such
web sites. Third parties may collect information about you when you view
and/or click on their advertising, and we do not control the collection
of this information.
Security: We use certain efforts to secure our web site
such as firewalls and authentication protection. We will periodically
review our security policies and implement changes from time to time.
However, we cannot and do not guarantee complete security, as it does
not exist on the Internet.
Children: You must be 18 years or older to use this
Web site, and therefore we do not intend to collect personally identifiable
information from children under age 18. If you are under age 18, please
ask your parent before sending any information to our site or anyone else
online. Have your parent to contact us as indicated below in order to
provide us with prior written consent. We will not intentionally use personal
information from or send marketing communications to children under age
13 without prior parental consent.
Legally required disclosures: We may be required, by
applicable law, subpoena, court order or other legal process to disclose
your personally identifiable information, and it is our policy to comply
with any such requirements.
Copyright Policy
If you believe that your copyright in any material has been infringed
on House of Norway's site, please contact House of Norway's Agent for
Notice of Claims of copyright infringement by sending an email to info@houseofnorway.com.
You must provide the following information:
(1) Identify the copyrighted work that you claim has been infringed;
(2) Identify the material on House of Norway's site that you claim is
infringing, with enough detail so that we may locate it on the site;
(3) Provide your address, telephone number, and e-mail address;
(4) Provide a statement that you have a good faith belief that the disputed
use is not authorized by the copyright owner, its agent, or the law;
(5) Declare under penalty of perjury that (a) the above information
in your Notice is accurate, and (b) you are the owner or its agent of
the copyright interest involved or you are otherwise authorized to act
on behalf of that owner; and
(6) Provide your physical or electronic signature.
Upon receiving and verifying the validity of your complaint, House of
Norway may remove content that you allege infringes your copyright.
Copyright © 2006 House of Norway. All rights reserved
Contact Us
E-mail: info@houseofnorway.com
Phone: (973) 227-3367
Fax: (973) 227-3806
Mail:
House of Norway
491 Route 46 West
Fairfield, NJ 07004
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